A small concierge window opens on the page. The visitor picks a topic, answers one or two taps, and we write the first message for them — then WhatsApp opens with it ready to send.
[BRAND]
Return gifts guests keep
[B]
Gifting conciergeOnline · usually replies in 2 hours
Vanakkam! I'm [Name] from the studio. What are you planning?
Opens WhatsApp. We never share your number.Privacy
Step 2 of 4 · DesktopPick a topic
The concierge window opens with a greeting and five topics. One tap says what the visitor needs.
Shows whether someone is online now
Topic decides which team gets the chat
Close with × or Esc
On a phone
Straight into the app.
No QR on mobile. The topic sheet slides up, and tapping a topic opens WhatsApp with the message already typed.
Return gifts guests keep
What are you planning?Wedding return giftsCorporate giftingTrack my orderDealership kitsSomething else
i. Topic sheet
[B]
[BRAND] GiftingBusiness account
Messages to this business are secured. Tap to learn more.
Hi! I'm planning wedding return gifts for 150–400 guests. The wedding is in 1–3 months.
ii. WhatsApp opens, message typed
[B]
[BRAND] Giftingonline
Hi! I'm planning wedding return gifts for 150–400 guests. The wedding is in 1–3 months.10:02
Vanakkam, and congratulations! I'm [Name], your gifting concierge. What's your budget per return gift?10:02
Message
iii. Instant reply, concierge joins
After the hand-off
Inside the chat.
Once in WhatsApp, each topic continues as one of these conversations. Step through them.
[B]
[BRAND] Giftingtyping…
Hi! Looking for return gifts for my sister's wedding.10:02
Message
1 / 11
Message templates
Ready for approval.
Messages sent outside a customer's 24-hour reply window must be pre-approved templates. These ten cover the service; variables are numbered.
TemplateCategorySent whenBody
order_confirmedUtilityPayment receivedOrder confirmed · {{1}}
Payment of {{2}} received. Your GST invoice is attached.
design_readyUtilityStudio uploads the proofYour design is ready, {{1}}. Order {{2}} · {{3}}. Please review and approve. [Approve] [Suggest a change]
design_lockedUtilityCustomer approvesApproved and locked for print. Printing starts {{1}}.
printing_startedUtilityProduction beginsPrinting has started for your {{1}} pieces. Expected packing: {{2}}.
out_for_deliveryUtilityCourier or van leavesOut for delivery to {{1}}. Arriving {{2}}. Driver: {{3}}. [Track live]
delivered_reviewUtilityProof of deliveryDelivered · {{1}} received by {{2}} at {{3}}. [Rate us] [Reorder]
employee_gift_inviteUtilityCompany approves the sendHi {{1}}, {{2}} would like to thank you this {{3}}. Choose the gift you'd love. [Choose my gift]
employee_gift_reminderUtility3 days, not chosenHi {{1}}, your gift from {{2}} is waiting. Choose by {{3}}. [Choose my gift]
quote_followupMarketingQuote unanswered for 2 daysHi {{1}}, your quote for {{2}} is valid until {{3}}. Shall we hold your date? [Yes, confirm] [Talk to a person]
festival_orderbyMarketing3 weeks before a festival{{1}} is on {{2}}. Order by {{3}} for on-time delivery. New designs inside. [See gifts] [Stop updates]
House rules
Helpful, never noisy.
i.Opt-in firstA WhatsApp updates checkbox at checkout and on every form. No opt-in, no marketing messages.
ii.The 24-hour windowFree-form replies only within 24 hours of the customer's last message; approved templates after that.
iii.A person is one tap away"Talk to a person" on every menu hands the chat to a concierge, with full history.
iv.Quiet hoursNo marketing between 9 pm and 9 am, and never more than two promotional messages a month.