Questions, answered.

Our minimum order quantity depends on the selected design and gifting requirements. Some designs are available in smaller quantities, while customised wedding and corporate orders may require larger batches. Contact our studio with your preferred products and quantity for confirmation.

We recommend placing your order at least 3–4 weeks before the wedding, especially for personalised designs or larger quantities. During peak wedding and festival seasons, ordering earlier gives us more time for production, finishing, and delivery planning.

Yes, subject to product availability and the minimum quantity requirements for each design. Share your preferred deity designs and quantities with our team so we can confirm availability and prepare a suitable quotation.

Sample availability depends on the product and the order requirements. Contact our studio to enquire about samples, sample charges, and pickup or delivery options before confirming your bulk order.

Share your product selection, quantity, personalisation requirements, preferred delivery date, and delivery location through our contact page or WhatsApp. Our team will review your requirements and provide a quotation with the applicable pricing and delivery details.

Yes, personalisation options depend on the selected product. Names, wedding dates, and custom packaging may be available for eligible designs. Share your requirements before placing the order so we can confirm the available options and additional costs.

Custom messages and blessing cards may be available in supported languages, depending on the product and order size. Please provide the exact wording and preferred language when requesting your quotation.

For eligible customised orders, a design preview can be shared for approval before production begins. Production will proceed according to the approved design and the agreed order terms.

Yes, we cater to corporate gifting requirements for festivals, employee appreciation, and business occasions. Share your employee count, budget range, preferred products, and delivery schedule so we can recommend suitable options.

Individual gift packaging may be available depending on the selected product and quantity. We can discuss packing requirements, recipient labels, and distribution arrangements when preparing your quotation.

Multiple-location delivery can be discussed for eligible orders. Please provide the delivery addresses, quantities for each location, and required dates so we can confirm logistics and applicable charges.

GST invoicing is available where applicable. Please share your company's legal name, billing address, GSTIN, and any required purchase-order details before the invoice is prepared.

Delivery timelines depend on the product, quantity, personalisation, and delivery location. For eligible Bengaluru orders, the website's indicative city-delivery timeline is 3–5 days after approval. Larger or customised orders may require additional production time. We will confirm the expected schedule with your quotation.

Yes, wedding-hall delivery can be arranged for eligible orders and locations. Share the venue address, event date, preferred delivery window, and contact person's details so our team can confirm the arrangements.

Studio pickup is available by appointment, subject to order readiness. Please arrange a pickup time with our team before visiting.

Available payment methods and payment milestones will be confirmed in your quotation or order confirmation. Please follow the payment instructions provided by our team when placing your order.

Payment terms depend on the order, production requirements, and agreed quotation. Any advance payment, balance payment, and applicable taxes will be stated before the order is confirmed.

Return and exchange eligibility depends on the product and the applicable store policy. Personalised and made-to-order products may have different conditions. Please review our published Returns & Care policy before confirming your purchase.

Please contact us as soon as possible with your order number, clear photographs of the damaged item, and photographs of the packaging. Our team will review the issue and advise you on the next steps under the applicable policy.

Handle your keepsake carefully and clean it with a soft, dry cloth unless the product's care instructions specify otherwise. Avoid harsh chemicals, abrasive materials, and excessive moisture. Keep the product in a safe place away from accidental drops.